Visual Nexus Support Center

There are a number of reasons why you are not able to install or log into Visual Nexus  The most common are summarized below with ways to over come the problem.

I get an Error 104 when I try to connect to Visual Nexus

This error message says that the software client on your computer can not reach the Visual Nexus service.  There can be a number of causes for this.

1. When you entered the address of the Visual Nexus server into your profile you mistyped something. Check and correct any errors in your profile.  Sometimes a non-printing character or a space can corrupt the address.  It is safest to delete the old address and enter it again.  Note the address should not have :8080 at the end.
2. Your network is malfunctioning or you have the wrong network connector selected in your user profile.  Check the network and/or select the correct network adapter in the profile.
3. Your firewall is blocking outbound calls to the service.  Please check with your network administrator for help with this.

I get an error 10001

This error message means that your login name or password have not been recognized.  Please check and re-enter them in your profile.  If you still can't log in, please check with your administrator to make sure you have the correct details

I get an error 902

This error is caused by a wrong setting within the meeting manager.  It is typically caused by entering a wrong address during the initial installation process.  It is solved by editing your profile. Click on the Details button in the profile and then select the Server Settings tab.  Uncheck the Override server settings box.  Alternatively you can delete the offending profile and create a new profile

During install I get a message that eConf has stopped working, when I close the window I get Error 301

This error is caused by the web cam and audio / visual drivers not being initialized on your computer.  We have seen this on Sony computers with inbuilt web cams using Vista Business.  Uninstall Visual Nexus and then run the ArcSoft software that came with your computer to initialize the video drivers that Visual Nexus needs.  Re-install Visual Nexus and everything should run correctly.

I can see my contacts when I log in but can't make calls

The first thing to check is the color of the network status bars at the bottom of the Visual Nexus Meeting Manager.  If they are red then you are not fully connected.  This is usually caused by the connection to Visual Nexus Secure Transport being blocked.  If you have used the system without problems in the past, the cause is likely to have been an interruption in the network connection.  Exiting your Visual Nexus software and then restarting may solve the problem.  If this is the first time you have tried to connect from this location, then it is likely that there is a firewall blocking the connection to the Secure Transport port, which is usually port 8081.  Check with your network administrator to see if access to this port is blocked.